You already have a help desk. Here’s the honest case for moving.
Intercom, Zendesk and Help Scout are good products built by people who know this problem. We’re not going to pretend otherwise. What none of them do is close the loop: notice the missing article, write it, and prove it worked.
vs IntercomTheir AI reads your docs. It doesn’t write them.Fin answers well from a good library. Nothing in it notices the articles you never got round to writing.Read the comparison →vs ZendeskKnowledge base and inbox, sold as one, run as two.The handover happens, but nothing labels it as a missing article — so the backlog never becomes a to-do list.Read the comparison →vs Help ScoutLovely inbox. The docs are still your homework.Closest to us in temperament. We just don’t think writing the article should be the part you do by hand.Read the comparison →
Bring your articles with youImport from any of the three and the AI answers from your existing library on day one. The gap backlog then tells you what that library was always missing — usually within a week.
Run both for a monthPut HeyThula on one product or one channel and keep your current desk running. If the gaps you wrote articles for keep reopening, don’t switch. We’d rather you tested it than believed us.