Features

Four products that only make sense together.

An inbox, a help centre, a recorder and an AI. Sold separately by everyone else, which is exactly why the loop never closes. Here’s what each one does, and what it does for the other three.

The shared inbox

Where conversations land, and where the AI hands them over. Ordinary in isolation — the point is what it’s attached to.

→ Feeds the gap backlog: every handover is stamped as a missing article.

A HeyThula inbox: the open thread shows a customer’s billing question, the AI’s reply marked AI handing the conversation to a human, and the teammate’s answer underneath — while the conversation list beside it flags four more threads Needs human.

One thread per customerWidget, email and follow-ups stay in a single conversation instead of fragmenting into tickets.

Honest handoverWhen the AI can’t answer it says so, passes the thread to your team, and records why.

Contacts and lead captureWho asked, what they asked before, and what they were looking at when they asked it.

Email in and outReply from the inbox or your own client; both sides of the thread stay in one place.

The help centre

A public, indexed, searchable site on your own subdomain — the thing customers find before they ever open the widget.

→ Feeds the AI: it can only answer from what’s published here.

Your own subdomaindocs.yourcompany.com, styled to match. Paid plans take our badge off the page.

SEO-indexedArticles are real pages that rank, so questions get answered before they’re asked.

Semantic searchCustomers find articles by what they meant, not by guessing your internal vocabulary.

Import what you haveBring articles across from Intercom, Zendesk or Help Scout and answer from them on day one.

The guide recorder

The part nobody else has. Do the task once on your own product and it writes the article — this is why the help centre actually grows.

→ Feeds the help centre: drafts arrive written, not blank.

A guide the recorder wrote, open in the HeyThula editor: the step “Choose your appearance mode”, its instruction, and the screenshot captured at that click with a blue highlight box drawn around the button that was pressed.

Records the real thingFollow your own flow with the recorder on; it captures each step as you go.

Screenshots, annotatedEvery step gets an image with the element you clicked highlighted.

Drafted, not dictatedYou get an editable draft with steps and headings. A human edits and publishes every one.

Starts from the backlogThe gap list tells you which article to record next, ordered by how often it’s been asked.

The AI

Grounded, cited and honest by construction. There is no setting that makes it answer from anything you haven’t published.

→ Feeds the inbox: what it can’t answer becomes tomorrow’s article.

The HeyThula widget open on a help centre, answering “Where do the AI’s answers come from?” — and under the answer, two source chips naming the published articles it was drawn from: “How AI answers work” and “What the AI is allowed to answer from”.

Answers only from your articlesNo general knowledge, no improvisation, no configuration option to loosen it.

Cites every answerThe customer sees the article it came from, and so do you.

Says it’s an AINo human name, no avatar of a person who doesn’t exist. You can’t switch this off either.

Identity verificationFor logged-in users, so it can safely answer account-specific questions.

Widget themingLight, dark or auto, with your branding — on every plan, Free included.

Its gaps close, and reopenPublish an article against a question it couldn’t answer and that gap closes. Ask again and the gap reopens itself, tagged Recurring.

Every one of these is on every plan, including Free.We gate capacity, not capability. Paying more buys more of it — more resolutions, more team members, more workspaces. The one thing it also unlocks is removing our badge from your widget and help centre.

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