Contacts and leads
- Asking for an email mid-conversationOne button, for when a conversation won't finish in one sitting.
- Collecting email addressesTurn anonymous visitors into people you can actually reply to.
- Custom attributesSend your own details about a customer, and see them beside the conversation.
- The contact profile and timelineWho you're talking to, beside the conversation.
- Visitors, leads and usersThe three kinds of contact, and what moves someone between them.