Install the widget on your site

The widget is a single script tag. It loads asynchronously, so it never delays your page.

Step 1 — Copy your snippet

Go to Settings → Install. The snippet under Install snippet already contains your workspace ID, so copy it from there rather than from documentation.

Step 2 — Paste it into your site

Paste it just before the closing </body> tag, on every page you want the widget to appear on. Most sites have a shared layout, footer or template — putting it there covers the whole site at once.

<!-- Heythula support widget -->
<script>
(function(w,d,s){var j=d.createElement(s);j.async=true;j.src='https://cdn.heythula.com/widget.js';
j.onload=function(){w.Support.init({workspaceId:'w_xxxxxxxxxx'})};
d.head.appendChild(j)})(window,document,'script');
</script>

Step 3 — Check it appears

Load your site and look for the launcher in the bottom-right corner. Send yourself a test message; it should arrive in your inbox within a second or two.

If you're signed in to your own product while testing, consider also setting up identifying logged-in users — otherwise your test arrives as an anonymous visitor.

Your workspace ID is safe to publish

The w_… value sits in your page source, where anyone can read it. That's fine and expected — it identifies which workspace a message belongs to and grants nothing.

What must never appear in page source is your identity secret. That's a different value, used server-side only.

If the widget doesn't appear

Check the snippet is on the page you're looking at. Adding it to a homepage template doesn't cover pages rendered from a different layout.

Check for script blockers. Ad and tracker blockers sometimes catch chat widgets. Try a private window with extensions disabled.

Check your content security policy. If your site sets a CSP, it needs to allow scripts from cdn.heythula.com.

Give it a moment. The script is deliberately asynchronous, so the launcher appears shortly after the rest of the page rather than blocking it.