Your inbox
- Assigning conversationsReplying claims a conversation automatically — and never steals one.
- Closing and reopeningClosing is tidying up, not locking anything.
- Customer satisfaction ratingsThree faces, shown on the conversation your customer rated.
- Email notifications when you miss a messageDeliberately delayed, and never sent to someone who already saw it.
- Reading and replyingThe three panes, and what happens the moment you reply.
- Replying from your emailAnswer a notification and it lands in the conversation.
- Sent, Delivered, Opened and SeenWhat the small line under your reply is telling you.
- The Unified Inbox and workspace filterOne list across every workspace you can see.
- Using the inbox on your phoneSign in from a browser — no app to install.
- What "Needs human" meansThe AI has stopped and is waiting for one of your team.